Refund Policy

Refund Policy for Monster Squad Art

Effective Date: May 3, 2025

At Monster Squad Art, we strive to provide a valuable and enjoyable experience for children learning to draw monsters while developing life skills. This Refund Policy outlines the conditions under which refunds may be requested for purchases made on our website (the "Site"). By making a purchase, you agree to the terms of this Refund Policy.

1. General Refund Policy

We offer refunds for eligible purchases under specific circumstances to ensure customer satisfaction. Refunds are processed at our discretion and subject to the terms below.

2. Eligible Purchases

Our Site may offer paid products or services, such as premium drawing lessons, subscriptions, or digital content (e.g., downloadable activity packs). This Refund Policy applies to these purchases where explicitly stated at the time of purchase.

3. Refund Eligibility

You may request a refund under the following conditions:

a. Digital Products (e.g., Downloadable Content)

Non-Delivery: If you do not receive access to a purchased digital product due to a technical issue on our end, you are eligible for a full refund.
Defective Content: If a digital product is defective (e.g., corrupted files or inaccessible content), you may request a refund within 14 days of purchase, provided you notify us of the issue.
Satisfaction Guarantee: For certain digital products, we may offer a satisfaction guarantee (indicated at purchase). You may request a refund within 7 days of purchase if the product does not meet your expectations, provided you have not downloaded or used the content extensively.

b. Subscriptions

Cancellation and Refund: If you subscribe to a premium service (e.g., monthly access to exclusive lessons), you may cancel your subscription at any time. Refunds for subscriptions are available as follows:
- A full refund within 7 days of the initial subscription purchase, provided you have not accessed significant portions of the premium content.
- No refunds for subscription renewals (e.g., monthly or annual) after the initial 7-day period, but you may cancel to prevent future charges.
Technical Issues: If you experience persistent technical issues preventing access to subscription content, you may request a refund for the affected billing period, subject to verification.

c. Other Services

For any other paid services (e.g., live workshops or special events), refund eligibility will be specified at the time of purchase. Generally, refunds are available if:
- The service is canceled by Monster Squad Art.
- You request a refund at least 7 days before the service date, if permitted.

4. Non-Refundable Purchases

The following are non-refundable unless required by law:

Digital products that have been downloaded or extensively used.
Subscriptions after the 7-day refund period or for partially used billing cycles.
Free content or services provided at no cost.
Purchases where the refund period has expired or where no satisfaction guarantee was offered.

5. How to Request a Refund

To request a refund, please contact us within the applicable refund period with the following information:

Your name and email address used for the purchase.
Order number or transaction details.
Reason for the refund request.
Any supporting details (e.g., screenshots of technical issues).

We aim to respond to refund requests within 5 business days. If approved, refunds will be processed to the original payment method within 10 business days, depending on your payment provider.

6. Technical Issues

If you experience issues accessing purchased content, please contact us immediately. We will attempt to resolve the issue before processing a refund. You agree to provide reasonable cooperation (e.g., describing the issue or trying troubleshooting steps) to help us verify the problem.

7. Cancellations by Monster Squad Art

If we cancel a paid service (e.g., a workshop or subscription feature) for reasons other than your violation of our Terms and Conditions, you will receive a full refund for the affected purchase. We will notify you promptly of any cancellations.

8. Chargebacks and Disputes

If you initiate a chargeback or payment dispute without contacting us first, we reserve the right to suspend your access to the Site and dispute the chargeback. We encourage you to contact us directly to resolve any issues before involving your payment provider.

9. Changes to This Refund Policy

We may update this Refund Policy to reflect changes in our practices or legal requirements. We will notify users of significant changes by posting the updated policy on the Site with a new effective date. Continued use of the Site after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or need assistance with a refund, please reach out to us:

Email: [insert contact email]
Address: [insert business address, if applicable]

Thank you for choosing Monster Squad Art. We are committed to ensuring a positive experience for you and your child.